Terms and Conditions

Terms & Conditions

Last Updated: September 29, 2024

These Terms & Conditions govern the use of Eternos Marketing Ltd services and website. By accessing our website or engaging our services, you agree to comply with the following terms:

1. Definitions

"We," "Us," or "Eternos" refers to Eternos Marketing Ltd.
"Client" refers to the individual or business purchasing services from Eternos.

2. Services

Eternos Marketing provides custom web design, domain registration, hosting, and related digital marketing services. By using our services, you agree to the terms laid out in this agreement.

3. Website Design & Development

We offer customized web design services based on your business goals. Design and build processes are tailored to your requirements.
Revisions: You are entitled to up to 3 design revisions after receiving the first website draft. Any revisions beyond this will incur additional fees.
Mock-up Guarantee: We offer a free homepage mock-up during the consultation phase. The mock-up is yours to keep regardless of whether you choose to proceed with our services.

4. Hosting & Domain Registration

Hosting Services: We offer ongoing hosting as part of our packages. Your website will be hosted on our servers, ensuring reliability and security.
Domain Registration: We provide domain name registration as part of the package, with options for a .com or .co.uk domain name included for the first year.
SSL Certificates: SSL certificate installation is included to enhance site security.

5. Payments

Satisfaction Guarantee: You will not be charged until you are fully satisfied with the website design. Once you approve the final design, payment will be required before the site goes live.
Additional Costs: Any additional services outside of the agreed project scope (such as additional revisions, complex integrations, or marketing services) may incur extra charges.

6. Client Responsibilities

Content & Media: You are responsible for providing accurate and complete content, images, and other media necessary for the development of your website. We can offer copywriting and content creation services upon request.
Approval of Work: You are responsible for reviewing and approving designs in a timely manner. Delays in feedback may affect project timelines.

7. Ongoing Support & Maintenance

Support: We provide ongoing support for any technical issues related to hosting or the website builder for as long as you are subscribed to our hosting package.
Additional Services: Beyond technical support, we offer various digital marketing, SEO, and content updates as additional services.

8. Cancellations & Refunds

You may cancel your project at any time prior to the approval of the final design. In the event of cancellation, any work that has been completed will remain our property, and you may be subject to a cancellation fee depending on the project’s stage.
Refund Policy: If, for any reason, you are not satisfied with our services before the final website approval, you will not be charged. Once the website is approved and paid for, no refunds will be issued unless specifically agreed upon due to extenuating circumstances.

9. Liability

We are not liable for any direct or indirect losses resulting from the use of our services or your website's performance.
While we ensure security through SSL certificates and secure hosting, we are not responsible for security breaches or any unauthorized access to your site.

10. Intellectual Property

Upon full payment, the intellectual property rights of the completed website will be transferred to you. However, we retain the right to showcase the project in our portfolio.
Any third-party tools, plugins, or software integrated into your website will remain the intellectual property of the respective owners.

11. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes or claims arising out of this agreement will be handled under the jurisdiction of UK courts.

12. Changes to Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal obligations. Any changes will be effective upon posting on our website.

13. Contact Information

For any questions or concerns about these Terms & Conditions, please contact us at:

Email: hello@eternos.io
Phone: 0161 399 3562
Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom

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